Ekintry Custom Size LED Screen Manufacturer

✅ 1. Terms of Service

Effective Date: 14/03/2025

1. Overview

These Terms of Service govern your use of the website www.ekintry.com and all services and tools provided by EKINTRY (“we”, “our”, or “us”). By visiting or purchasing from our site, you agree to these terms.

2. Custom Product Disclaimer

All LED display systems sold on this site are custom manufactured. Orders are non-cancellable once production has started. Please ensure all specifications are accurate before confirming your order.

3. Price & Currency

All prices displayed are in [USD/EUR/..] unless otherwise stated. Prices may fluctuate based on component availability, freight, or currency exchange. A final proforma invoice will be issued before production.

4. User Responsibility

Buyers are responsible for providing correct installation environment (e.g., wall structure, power availability), and for securing necessary permits in their country or region.

5. Force Majeure

We are not liable for delays or failure to deliver caused by force majeure including but not limited to natural disasters, pandemics, strikes, customs issues, or freight interruptions.

6. Use of Tools and Calculators

All online tools (Pixel Pitch Calculator, Quote Tool, etc.) are intended for reference only. Final product configuration should be verified with our engineers before purchase.

7. Dispute Resolution

We aim to resolve all issues amicably. In case of dispute, you agree to first contact our support team before seeking legal action. Jurisdiction will be under [your country/region].

8. Updates to Terms

We reserve the right to update these Terms at any time without prior notice. The latest version will always be published on this page.

✅ 2. Privacy Policy

Effective Date: 13/04/2025

1. What Information We Collect

Name, email, phone number
Company name, country, delivery address
File uploads (technical drawings, quote requests)
Browser and device information (via cookies)

2. How We Use Your Information

To generate customized quotes
To process and ship orders
To improve user experience on our website
To send updates, delivery information, or service notices

3. Cookies & Analytics

We use cookies and third-party analytics tools (like Google Analytics) to collect aggregated user behavior. You may disable cookies in your browser settings, though this may affect site functionality.

4. Data Sharing

We do not sell your data. Information may be shared with:

Logistics providers (DHL, FedEx, etc.)
Payment gateways (PayPal, Stripe)
Email platforms (e.g., for quote replies)

5. Data Retention

Quote and order data is stored securely for up to 3 years for warranty and service follow-up. You may request deletion by emailing: [sales@ekintry.com].

6. Data Security

We maintain firewalled hosting, SSL encryption, and access control for internal data systems.

7. Your Rights

You have the right to:

Request access to your personal data
Request correction or deletion
Withdraw consent at any time

✅ 3. Shipping & Delivery Policy

Last Updated: 13/04/2025

1. Shipping Regions

We ship globally, with regular customers across North America, Europe, Southeast Asia, the Middle East, and Oceania.

2. Shipping Methods

Express Air Freight: via DHL, FedEx, UPS (for urgent or smaller shipments)
Ocean Freight: via container shipping for large LED walls or stage equipment
Custom Freight Options: negotiable for special projects

3. Estimated Timelines

Production Time: 7–15 business days after payment and final confirmation
Air Freight: 5–10 business days depending on customs
Sea Freight: 20–40 days depending on destination

4. Packaging Standards

LED screens are shipped in shock-proof flight cases or export-grade wooden crates
Accessories and cables are bagged and boxed separately
We test all screens for 72 hours prior to shipment

5. Customs & Duties

Import duties and VAT are not included in product pricing
Customers are responsible for customs clearance and local taxes
We can provide commercial invoices, packing lists, and certificates upon request

6. Shipping Insurance

All shipments include standard transport insurance
Additional insurance can be arranged for high-value projects

7. Delays & Risk

We are not responsible for delays due to customs, political unrest, natural disasters, or third-party carrier issues. However, we will assist with any claim filing or alternative arrangements.

8. Delivery Confirmation

Tracking information will be provided once the order is shipped. If the shipment appears damaged upon arrival, please document the damage and contact us immediately.

📌 Related Resources

Want to learn more or get started? Check out these helpful resources:

🔧 Pixel Pitch Calculator – Find the best clarity for your custom LED screen
📐 Quote Estimator Tool – Instantly get a personalized quote
📦 Frequently Asked Questions – Common concerns about specs, shipping, warranty, and installation
📞 Contact Us – Have questions? Our support team is ready to help
📘 Returns & Refunds Policy – View our detailed return & warranty terms

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