Ekintry custom LED screen manufacturer - Order / Payment / Returns

Ekintry custom LED screen manufacturer

How to Order from EKINTRY

1. Submit Your Requirements

Send us a drawing, idea, or reference image. We’ll reply with tailored solutions.

2. Receive Quotation

Our team will provide a formal quote with screen type, specs, layout, lead time, and incoterms.

3. Approve & Pay Deposit

Once confirmed, we issue a proforma invoice. A deposit of 30–50% is required before production.

4. Production Phase

We will share production updates, assembly photos, and aging test videos for quality assurance.

5. Final Payment & Shipping

After testing and your approval, final balance is collected before dispatch. Shipping documents will be provided.

6. Installation & Support

We offer remote setup guidance, layout drawings, and long-term technical support.

Need help choosing the right model? → Talk to Our Engineer

Payment Terms & Options

We accept the following payment methods:

✅ Telegraphic Transfer (T/T): USD / EUR / CNY

✅ PayPal: For small orders under $1,000

✅ Wise / Revolut: Available in EU & UK

✅ Alipay / WeChat Pay: For Asia-based clients

✅ Letter of Credit: For large or governmental projects

Payment Structure:

- 30–50% deposit to initiate production

- 50–70% balance before shipment or pickup

- Partial milestone payments available for custom projects

All invoices include legal entity name, bank SWIFT codes, and payment references. Please confirm recipient details before making transfers to avoid fraud.

Technical Support & After-Sales Service

At EKINTRY, we believe professional service is as important as the product itself.

From pre-sales consultation to after-installation support, we’ve got your back.

Pre-Sales Support

- Application analysis (indoor, outdoor, rental, etc.)

- LED type and pixel pitch recommendation

- CAD drawing support & mockup design

- Screen configuration & control system consultation

Production & Testing Stage

- Real-time production updates with photos

- Aging test videos before delivery

- Labeling, wiring, and connection guidance

Installation & After-Sales

- Remote installation walkthrough via Zoom / WhatsApp

- Controller configuration and input setup

- Troubleshooting within 24 hours

- Spare parts available on request

- On-site engineer dispatch available for large projects

📨 Need support?

Email us at: support@ekintry.com

Include your project reference, screen model, and issue description.

We also offer extended warranty and lifetime service plans for select customers.

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